Returns & Complaints

Returns & Complaints

This page applies when Autoniusy.pl directly offers goods or services for sale through the website. Autoniusy.pl is operated by Danstat sp. z o.o., NIP: 7822943895. If a transaction is completed with a third-party seller, auction house, dealer or marketplace, that third party's return and complaint rules apply.

Consumer returns

Where EU or Polish consumer law grants a statutory right of withdrawal for a distance sale, consumers may exercise that right within the applicable legal period, subject to statutory exceptions.

How to contact us

Send a return or complaint request to kontakt@autoniusy.pl with your order or transaction details and a description of the issue. Correspondence may be addressed to Danstat sp. z o.o. / Autoniusy.pl, Średzka 18, 61-023 Poznań, Poland.

Complaints

Complaints concerning goods or services sold directly by Autoniusy.pl will be handled in accordance with applicable consumer law. We may ask for photographs, documentation or other information reasonably necessary to review the claim.

Return costs and refunds

Any return-cost allocation, refund method and timing will follow the applicable law and the specific sales terms shown for the transaction.